Can't reset password - Server error when I hit the "Send Password Reset Email"


Original Post
Garland Tackett · · Tulsa, OK · Joined Aug 2016 · Points: 0

Trying to reset my password - I hit the "Send Password Reset Email" and get a Server Error message.

Been trying for the past three days with same results.

Help.

Nick Wilder · · The Bubble · Joined Jan 2005 · Points: 9,386

Hi Garland, I just tested it with your email address and it worked fine for me (you should get the email).  Hope things are all set.

Carter Fairless · · Unknown Hometown · Joined Jan 2017 · Points: 0

I have the same problem as Garland. Tried to reset password and get server error message. My real problem I am trying to solve is I can't log in on the app. I can login / logout on PC but can't login on the app. Thought I might have a bad password since your initial account setup screen only requires you to enter password 1 time. Thought I might have fat fingered it. Never logged in on app before. Help.

Tom Robson · · Boulder, CO · Joined Mar 2015 · Points: 6,307

@Carter - I've just tested this and can confirm that there is indeed a bug with our password reset system. I'll keep you abreast of any fixes as they happen.

Best,

Tom

Tom Robson · · Boulder, CO · Joined Mar 2015 · Points: 6,307

@Carter - that's fixed. Test it out and LMK if you need anything else!

Jen Lowell · · Unknown Hometown · Joined Jun 2017 · Points: 0

I'm not able to log in via the app, only via the website. I get a login Error when I try to log in via Facebook. Any suggestions? 

Tom Robson · · Boulder, CO · Joined Mar 2015 · Points: 6,307

Hey Jen,

When you created your account, did you do it through the website or mobile app? Additionally, did you create the account using Facebook?

Thanks,

Tom

Jen Lowell · · Unknown Hometown · Joined Jun 2017 · Points: 0

I first opened the app, then clicked on the login button within the app. I first tried to log on via Facebook, and it gave me the login error. So then I went to the link within the app to create an account, and it gave me the option again to log in via Facebook, so I did, but it only logged me into the website, not the mobile app. So I still can't log into the mobile app. 

Guideline #1: Don't be a jerk.

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