Additionally and of note, three Certified letters (a signature required letter)and many regular post mailed letters have been sent to specialized requesting a reply with regard to the concern with the specialized crosstrail bike. To date, and after 8 months of sending letters to them, no reply or acknowledgment of receiving the letters has come from specialized. No reply from specialized ever came, with regard to the numerous letters sent, concerned about the specialized bike that jammed and caused injuries to my wife. Given the circumstances and the research, (see 10 pages of condensed copy from other owners with like specialized crosstrail issues) we are concerned about the specialized crosstrail that jammed up and launched my wife to the pavement below causing injuries. Of course the hope that no one else is injured in this way by a specialized crosstrail remains.