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Recent update

Original Post
Jeremy Bridge · · Unknown Hometown · Joined Aug 2017 · Points: 4
  1. Before the most recent update, the app was extremely easy to use. Now, it's a time consuming inconsistent process. View all trails rarely comes up following the same sequence, and you you get to the trails now requires a very specific set of steps based upon where you are in the process. You've destroyed the ease of the functionality. Time to roll it back
Eric Internicola · · Westminster, CO · Joined May 2011 · Points: 0

Jeremy,

Thanks for being a loyal user and taking the time to reach out.  I'm sorry to hear that you're having trouble using the app.  Could you do me a favor and record a video of some of the problem areas and talk through the pain points?  I think it's safe to say that we won't be rolling back, however we do want to continue to improve your experience and to make sure you're able to achieve your goals without adding any unnecessary steps to the process.

-Eric

Guideline #1: Don't be a jerk.

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